Policy

Pricing & Payment:

(i) The price/value/amount/charges for the Supply/Contract/Product and/or Technical Support and/or Services to be provided will abide by the Agreement/Quotation are describe in one or more Document(s). SLP IT Services may increase charges/price/value/amount for Services by giving the Client ten (10) days written and/or Email notice.

(ii) All terms are net 10 days, unless and otherwise specified in the Agreement/Quotation/Document(s) with ID, contingent upon Client qualifying for credit with SLP IT Services. Should Client not qualify for sufficient credit with SLP IT Services, payment must be made via other acceptable form such as credit/debit card or Cash payment or NET Banking or UPI. Failure to pay within specified terms may at the option of SLP IT Services result in the suspension of the contract, imposition of interest charges at the rate of a 18% per month or the highest allowed by law, whichever is Higher, and may result in the termination of the contract by SLP IT Services upon written notice and/or Email.

(iii) The Agreement/Quotation/Document(s) with ID shall specify whether the contract is based on a fixed price or hourly rate. All reasonable travel, lodging, car rentals, and meal expenses will be billed to the Client unless otherwise specified in Agreement/Quotation/Document(s) with ID.

(iv) Any Supply/Contract/Product/Technical Support/Services or Applicable taxes shall be added to the invoice/bills. In the event Client claims exemption from Supply/Contract/Product/Technical Support/Services or Applicable taxes, Client must provide SLP IT Services with the appropriate tax exemption certificate from the concern taxing authority.

Cancellation , Return & Refund:

(i) Cancellations are applicable only before the product is shipped.
(ii) Only Products with video proof of damaged upon arrival can be returned .
(iii) If elegible for refund, All refunds will take upto 45 working days.

Privacy Policy

Collection of Your Information:

We may collect information about you in a variety of ways. The information we may collect on the Site includes:

Personal Data:

Personally identifiable information, such as your name, shipping address, email address, and telephone number, and demographic information, such as your age, gender, hometown, and interests, that you voluntarily give to us [when you register with the Site or when you choose to participate in various activities related to the Site . You are under no obligation to provide us with personal information of any kind; however your refusal to do so may prevent you from using certain features of the Site.

Derivative Data:

Information our servers automatically collect when you access the Site, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the Site.

Financial Data:

Financial information, such as data related to your payment method (e.g. valid credit card number, card brand, expiration date) that we may collect when you purchase, order, return, exchange, or request information about our services from the Site . [We store only very limited, if any, financial information that we collect. Otherwise, all financial information is stored by our payment processor, Cashfree Payments India Private Limited and you are encouraged to review their privacy policy and contact them directly for responses to your questions.]

Data from Social Networks:

User information from social networking sites, such as [Apple’s Game Center, Facebook, Google+, Instagram, Pinterest, Twitter], including your name, your social network username, location, gender, birth date, email address, profile picture, and public data for contacts, if you connect your account to such social networks

Mobile Device:

Data Device information, such as your mobile device ID, model, and manufacturer, and information about the location of your device, if you access the Site from a mobile device.

Third-Party Data:

Information from third parties, such as personal information or network friends, if you connect your account to the third party and grant the Site permission to access this information.

Data from Contests, Giveaways, and Surveys:

Personal and other information you may provide when entering contests or giveaways and/or responding to surveys.

Use of Demographic / Profile Data / Your Information:

We use the above personal information to provide the services you request. We will provide you the ability to opt-out of such uses. We use your personal information to resolve disputes; troubleshoot problems; help promote a safe service; collect money; measure consumer interest in our products and services, inform you about online and offline offers, products, services, and updates; customize your experience; detect and protect us against error, fraud and other criminal activity; enforce our terms and conditions; and as otherwise described to you at the time of collection. With your consent, we will have access to your SMS, contacts in your directory, location and device information. We may share this data with our affiliates. In the event that consent to such use of data is withdrawn in the future, we will stop collection of such data but continue to store the data and use it for internal purposes to further improve our services. In our efforts to continually improve our product and service offerings, we collect and analyze demographic and profile data about our users' activity on our Website. We identify and use your IP address to help diagnose problems with our server, and to administer our Website. Your IP address is also used to help identify you and to gather broad demographic information.

Sharing of personal information:

We may share personal information with our other corporate entities and affiliates in order to fulfill orders, deliver products, process payments, and communicate with you about orders, products and services, and promotional offers. These entities and affiliates may market to you as a result of such sharing unless you explicitly opt-out. We may disclose personal information to third parties. This disclosure may be required for us to provide you access to our Services, to comply with our legal obligations, to enforce our User Agreement, to facilitate our marketing and advertising activities, or to prevent, detect, mitigate, and investigate fraudulent or illegal activities related to our Services. We do not disclose your personal information to third parties for their marketing and advertising purposes without your explicit consent. We may disclose personal information if required to do so by law or in the good faith belief that such disclosure is reasonably necessary to respond to subpoenas, court orders, or other legal process. We may disclose personal information to law enforcement offices, third party rights owners, or others in the good faith belief that such disclosure is reasonably necessary to: enforce our Terms or Privacy Policy; respond to claims that an advertisement, posting or other content violates the rights of a third party; or protect the rights, property or personal safety of our users or the general public. We and our affiliates will share / sell some or all of your personal information with another business entity should we (or our assets) plan to merge with, or be acquired by that business entity, or re-organization, amalgamation, restructuring of business. Should such a transaction occur that other business entity (or the new combined entity) will be required to follow this privacy policy with respect to your personal information.

Security Precautions:

Our Website has stringent security measures in place to protect the loss, misuse, and alteration of the information under our control. Whenever you change or access your account information, we offer the use of a secure server. Once your information is in our possession we adhere to strict security guidelines, protecting it against unauthorized access.

Limited Warranty:

(a) Supply/Contract/Product/Technical Support/Services.
SLP IT Services shall provide Supply/Contract/Product/Technical Support/Services and/or other technical Services in a professional manner consistent with industry standards, and that such Supply/Contract/Product/Technical Support/Services shall be for a period of days mentioned in the Agreement/Quotation/Document(s) following completion conform to the specifications in the Scope of Supply/Contract/Product/Technical Support/Services in the Agreement/Quotation/Document(s) . The foregoing limited warranty is contingent upon Client fulfilling the Client responsibilities set forth above and any other conditions that may be specified in the applicable Agreement/Quotation/Document(s) . All Supply/Contract/Product/Technical Support/Services completion delivery date/ schedules/Timelines provided by SLP IT Services are estimates and are provided for planning purposes only.
In the event Client finds any Supply/Contract/Product/Technical Support/Services provided hereunder to be defective or nonconforming during the warranty period, subject to the limitations set forth above, SLP IT Services shall promptly correct such Supply/Contract/Product/Technical Support/Services to the reasonable satisfaction of Client in accordance with the specifications set forth in the Agreement/Quotation/Document(s). In the event such corrected Supply/Contract/Product/Technical Support/Services fail to comply with the specifications set forth in the Agreement/Quotation/Document(s), then at Client’s option, SLP IT Services shall again promptly correct such Supply/Contract/Product/Technical Support/Services. To the extent SLP IT Services is supplying third-party hardware or software as part of the Supply/Contract/Product/Technical Support/Services, such hardware and software shall be provided with the manufacturers’ or publishers’ standard end user warranties, if any. SLP IT Services makes no independent warranties with regards to third-party hardware or software.
(b) Personnel Services.
Warranties, if any, relating to the provision of personnel placement and recruiting Services will be as set forth in the applicable Agreement/Quotation/Document(s).

Notices:
All notices herein provided for or which may be given in connection with this Document shall be by certified mail/courier with postage prepaid and signed return receipt requested or personal delivery and facsimile.
If any such notice by Client to SLP IT Services, it shall be addressed to:

To:
SLP IT Services
#15, Second Cross St,
Jayalakshmi Nagar
Chennai-62